Return policy.
Thank you for shopping with me! I want you to be completely satisfied with your purchase of my handmade garments and furnishings. If for any reason you are not happy with your purchase, I offer the following return and exchange policy:
14-Day Money-Back Guarantee
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Time Frame: You have 14 calendar days from the date you received your item to request a return.
Process: To initiate a return, please contact me with your order number and the reason for your return.
Shipping Costs: The buyer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
Refunds: Once your return is received and inspected, I will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
45-Day Exchange Policy
Eligibility: To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
Time Frame: You have 45 calendar days from the date you received your item to request an exchange.
Process: To initiate an exchange, please contact me with your order number and the reason for your exchange.
Shipping Costs: The buyer is responsible for paying for their own shipping costs for returning the item. Shipping costs for the exchanged item will be covered by me.
Exchange Items: Once your return is received and inspected, I will send out your exchanged item. If the item is not available, you will have the option to choose a different item of equal value or receive a store credit.
Non-Returnable and Non-Exchangeable Items
Certain items are not eligible for return or exchange, including:
Custom-made items
Items purchased on sale
Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact me immediately with details of the product and the defect. I will provide a prepaid shipping label for the return of the damaged or defective item and will send a replacement item at no additional cost to you. If no similar item is available we will offer you store credit or a refund.
Contact Us
If you have any questions about my return and exchange policy, please contact me.
Thank you for shopping and supporting my craft!